Privacy Policy – Spin Galaxy Casino New Zealand

At Spin Galaxy Casino, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect the personal information of players based in New Zealand. By using our platform, you agree to the practices described in this document. We encourage you to read it carefully before registering or playing.

Information We Collect

When you create an account or interact with Spin Galaxy Casino, we may collect the following types of personal information:

Identity details: Full name, date of birth, and government-issued identification documents required for age and identity verification.
Contact details: Email address, phone number, and residential address in New Zealand.
Financial information: Payment method details, transaction history, and banking records related to deposits and withdrawals.
Technical data: IP address, browser type, device identifiers, and cookies used to improve your experience on our site.
Gameplay data: Game preferences, session history, wagering activity, and responsible gambling interactions.

How We Use Your Information

Spin Galaxy Casino uses your personal data for several important purposes, including:

Verifying your identity and age in compliance with New Zealand gambling regulations.
Processing deposits, withdrawals, and bonus transactions securely.
Providing personalised customer support and resolving disputes.
Sending you promotional offers, news, and updates — only if you have opted in to receive them.
Detecting and preventing fraud, money laundering, and other unlawful activities.
Improving our website performance and tailoring your gaming experience.

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our platform, including payment processors, identity verification services, and analytics partners. All third parties are bound by strict confidentiality agreements and are required to handle your data in accordance with applicable privacy laws.

Data Security

Spin Galaxy Casino employs industry-standard security measures, including SSL encryption, firewalls, and secure data storage, to protect your personal information from unauthorised access, loss, or misuse. While no system can guarantee absolute security, we continuously review and improve our safeguards to keep your data safe.

Your Rights as a New Zealand Player

Under New Zealand's Privacy Act 2020, you have the right to access, correct, and request deletion of your personal information held by us. To exercise these rights, please contact our support team at any time. We will respond to your request within a reasonable timeframe.

Cookies Policy

Our website uses cookies to enhance functionality and personalise your experience. You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance of our site.

Frequently Asked Questions

No. Your personal information is never shared with other casino operators or sold to third-party marketers without your explicit consent.

How long does Spin Galaxy Casino retain my data?

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in accordance with New Zealand legal and regulatory requirements.

Can I request deletion of my personal data?

Yes. You may submit a data deletion request to our support team. Please note that certain data may be retained where required by law, such as for anti-money laundering compliance.

Who can I contact about privacy concerns?

If you have any questions or concerns regarding this Privacy Policy, please reach out to our dedicated support team via live chat or email. We are committed to addressing your concerns promptly and transparently.